Standby Support · by Arain Systems
What Your Business Actually Gets
A plain-language breakdown of the time saved, costs avoided, and real value delivered when Standby Support handles your after-hours coordination.
The Problem
What One After-Hours Incident Actually Costs
Before any support is in place, this is what a typical tech failure looks like for a business owner.
2–3 hrs
Average time an owner spends troubleshooting, calling vendors, and waiting on hold — per incident.
$500–$5K
Potential revenue at risk per outage at a busy location — POS down, internet out, payment issues.
Next day
Sleep disruption and decision fatigue that follows a late-night crisis — affecting staff, service, and focus.
The Difference
Without Standby Support vs. With It
Same incident. Very different experience.
Without
Owner handles it alone
✕ Gets a call at 11 PM from a panicked employee
✕ Spends 20 minutes finding the vendor's support number
✕ Waits 40+ minutes on hold with the ISP or POS vendor
✕ Repeats the problem from scratch to each new rep
✕ No record of what happened or who said what
✕ Back in bed by 1 AM — maybe. Still up the next day.
With Standby Support
We handle the coordination
✓ Owner gets a brief text — "We're on it. Will update you shortly."
✓ We contact the right vendor using pre-collected account details
✓ We stay on the call, escalate, and follow up until there's movement
✓ Owner receives status updates without having to ask
✓ Written incident summary delivered after resolution
✓ Owner was back asleep by the time the issue was escalated
Time Value
Hours Reclaimed Every Month
Based on the Core plan (up to 8 requests/month) and an average of 2 hours saved per incident.
2+
hours saved per incident
Time spent on vendor calls, hold queues, and troubleshooting — handled for you.
16
hours saved per month
At full Core plan usage. That's two full workdays back in your hands each month.
192
hours saved per year
Nearly five full work weeks. Time you can put toward running your business — not troubleshooting it.
Return on Investment
Does It Pay for Itself?
A straightforward look at the numbers.
One resolved incident typically covers the monthly plan.
If your POS goes down on a Friday night and we get a vendor response faster than you would have alone — that's recovered revenue. If we save you two hours of your own time at even $75/hr in effective value, the Starter plan breaks even on a single call.
The Core plan at $299/mo works out to $37 per request— less than a vendor callback fee at most enterprise support lines.
$37
Effective cost per request
(Core plan)
(Core plan)
$20
Effective cost per request
(Priority plan)
(Priority plan)
~2×
Typical time-value return
per incident handled
per incident handled
$75
One-time option —
try before committing
try before committing
What's Included
Every Request Comes With
Regardless of which plan you're on, every request follows the same professional process.
Full issue intake and review
We gather the details, assess urgency, and identify the right first step before making any calls.
Direct vendor contact
We reach out to the right vendor using your pre-collected account details — no fumbling for numbers.
Follow-up and escalation
If a vendor goes quiet or stalls, we escalate. We stay on it until there's real movement.
Owner and manager updates
You're kept informed throughout without having to ask. Clear, calm updates on your terms.
Resolution confirmation
We confirm the outcome with you — whether it's fully resolved, handed off, or requires a next step.
Written incident summary
Every request ends with a written summary — what happened, what was done, and any follow-up items.
Pricing
Plans Designed for Local Businesses
Flat monthly rate. No per-incident math, no surprise fees. Final details confirmed during a brief onboarding.
Starter
$149
/month
For smaller businesses that want simple standby support.
- ✓ Up to 3 requests per month
- ✓ Standard response priority
- ✓ Incident summary included
- ✓ Proactive admin tasks when volume is low
Core
$299
/month
For businesses that want more regular support.
- ✓ Up to 8 requests per month
- ✓ Faster response priority
- ✓ Incident summary included
- ✓ Proactive support tasks when volume is low
Priority
$499
/month
For businesses that want faster attention and broader help.
- ✓ Up to 15 requests per month
- ✓ Highest response priority
- ✓ Incident summary included
- ✓ Broader proactive support coordination
Not ready for a monthly plan? Start with a First Incident Trial or One-Time Emergency Help starting at $75 — includes a full incident summary. No commitment required.
Response timing depends on plan level, request volume, and issue type. We aim to respond promptly to all after-hours requests and keep you informed throughout.